FAQ

      —— Common User Consultation Questions & Explanations
      - Question 1: Will there be differences in product quality and configuration for the same type of goods?
      Answer 1: Homogeneous products are produced and sorted in accordance with unified universal standards. Minor subtle differences may exist due to conventional production and batch rules, which belong to normal industry conventional phenomena.
      - Question 2: What ways are available for users to feedback product experience and related suggestions?
      Answer 2: Users can submit experience feedback and rational suggestions through the universal feedback channel reserved in the service system. All valid feedback will be sorted and referred to for subsequent service optimization as much as possible.
      - Question 3: Can relevant service rights be retained if the product is not used temporarily?
      Answer 3: Under normal circumstances, conventional service rights corresponding to the product can be maintained normally. For special reserved scenarios, the actual valid retention scope shall prevail.
      - Question 4: How to confirm the validity of product-related service contents?
      Answer 4: You can check the universal service specification prompts corresponding to the product to confirm relevant content. The service team will provide auxiliary verification guidance for uncertain contents.